The Electronic Retailing Association

Self-Regulation Committee Bulletin 1Q17

The ERA Europe's consumer seal of confidence guarantees the customer a high standard which is a USP for all ERA members.

ERA Internal News 1Q17

The Electronic Retailing Association Europe (ERA Europe) has newly appointed Sabine Christmann LL.M. (LSE) as its independent Self-Regulation Officer, effective December 2016.

In 2016, we had only three customer complaints, all of which were resolved. This represented a decrease vs. 2015.

Outlook 2017: Importance of strengthening further Self-Regulation and raising visibility in a digitally fragmented world

In a digitally fragmented environment, it has never been more important than today that consumers feel confident that they will be treated fairly and with high ethical standards. With so many new shops and services, the ERA Europe's consumer seal of confidence has the potential to be a “lighthouse” for the customer guaranteeing a high standard – a USP for all ERA members. In 2017, by reflecting this, we will further elaborate the programme, focusing on marketing activities and further measures to give the seal more visibility.

Self-Regulation was a topic at ERA Europe's Annual Membership Meeting.

The status and development of the Self Regulation Programme in 2016, as well the priorities for 2017, were presented to the board during this year's ERA Europe’s Annual Membership Meeting in Prague,

Self-Regulation Panel at the MCMS Congress on 21st June 2017

As a result of these discussions, we have organised a “Self Regulation Panel” as part of the MCMS educational congress at the Electronic Home Shopping Conference on June 21, 2017 in Venice. All interested members are welcome to join the panel at 2.30 pm when the participants will discuss “Product Pirates and Self-Regulation – can Industry Standards also Protect Intellectual Property”. The panellists will be Peter Marinello (Lawyer New York), Tina Osojnik (Slovenia), Jasmin Battista (EU e-commerce / Platforms), Sabine Christman (SRO ERA Europe).

See you in Venice!

The chairman of the Self Regulation Committee, Dieter Schneider and myself, the Self Regulation Officer, are looking forward to seeing and meeting you in Venice.


Sabine Christmann LL.M. (LSE)

ERA Europe's independent Self-Regulation Officer