The Electronic Retailing Association

The ERA Europe Newsletter

The ERA Europe News Spring Edition 2018 is now available

Don't miss the 'In the Hot Seat interview' with Katharina Schneider, CEO MediaShop Group and investor in the Austrian equivalent of Sharktank as well as expert articles on topics which affect the future of our industry. Also meet Stefan Sutor, from Medientage München, our co-operations partner for the MCMS 2018, get up-to-date on the ERA Europe upcoming conference and other events and read the industry news.

The experts who have written articles for this edition include: Budd Margolis, whose article continues where he left off in the last edition and this time looks at 'Global Challenges to Electronic Retailing both Millennial and Digital', Richard Burrell who discusses the market analysis what we should be doing about the topic 'Television is Dead, Long Live Television', and Felix Müller, Henley Business School Germany, who looks at the future of customer service and suggests we consider not just the technical effects of AI but should start planning for 'The Human Side of Digitalisation: the effects on customer service result in a shift from transaction to interaction and learning'.

Other newsletter features include industry news about Ken Daly and JML, High Street TV's key new product launch, MediaShop's new acquisition in the Dutch market, developments in curated shopping and two reports from Studio Moderna sharing a success story and new ideas. There are also the regular bulletins from the Self-regulation and Public Affairs committees with links to recently published relevant articles and articles from ERA U.S.

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If you have any comments or would like to submit news or articles, we would be delighted to hear from you.

Best regards,
The ERA Europe News Team